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Store Policy

Website owner, the offering, and binding of Terms

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This website is owned and operated by DRUCEBOX. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the opportunity to purchase shaving related products and subscription services. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

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Who can use this website; what are the requirements to create an account

In order to use our website and/or receive our services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

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Key commercial Terms offered to customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
The fee for subscription services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

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Return and refund policy

For any undamaged and unopened product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. Goods must be returned in a salable quality before any refund/exchange will be given.

 

In addition, please note the following:

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(i) Products can be returned only in the country in which they were originally purchased;

(ii) The following products are not eligible for return due to hygiene reasons: any products which have been used/opened (not re-salable), razor blades, toiletries, creams, gels or paste like products; 

(iii) Customers are responsible for returning goods at their own expense, if required. This will not be refunded under any circumstances.

(iiii) Your statutory rights remain unaffected

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Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

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Warranties & responsibility for services and products

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to the customer and customer will be responsible for return shipment of the product to us.

All products are covered by our standard 28 day quality warranty, which guarantees the product against manufacturing defect. This is where defect has occurred at manufacturing, not by incorrect use by the customer. We will not be responsible for customers damaging a product through improper use or force.

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Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of James Druce of DRUCEBOX. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

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Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

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Indemnification

You agree to indemnify and hold the owners of DRUCEBOX harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website. DRUCEBOX or connected representatives cannot be held liable for any product or service that they provide unless depicted under UK law. By using our products or services you deem them to be suitable for your use as per their intended design and manufacture. We cannot be held responsible for any improper use as a result of not following directions or what is to be considered common sense in a UK court of law.

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Limitation of liability

To the maximum extent permitted by applicable law, in no event shall DRUCEBOX, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, DRUCEBOX assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

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Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

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Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. This is to protect your right to privacy and is only intended to be of use to you. We will never send you information that we do not feel could be of interest to you and we will not sell or give your details to a third party unless required to be law.

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Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the UK, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the UK. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded. We will always try to resolve disputes with the utmost care and attention in the first instance, and this in no way removes any of your rights under UK law.

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DRUCEBOX online community and app

DRUCEBOX cannot be held responsible for your use of the online community feature, which you may interact with by creating a user profile. Please note this will create a profile that is publicly available to other DRUCEBOX community members. You should check that you are happy with the details you enter being visible to others and it is your responsibility to manage your data in a way that you find appropriate. The online community is intended to support and encourage our customers and should not be used for any illegal or inappropriate behaviours.  We reserve the right to remove or restrict access without limitation and withdraw the service without notice. We can not take responsibility for the actions or behaviour of others and do not monitor this service. We will remove any members that we feel are behaving in an inappropriate or explicit manner without warning or notice.

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Updated and valid as of 16/10/21.

Privacy & Safety

Made and served with shaving passion for young people.

 

We know that our shaving advice for teenager is top notch. We also think our starter shaving kits for teenagers are life changing so buy the best razor for teenage boys available in the UK and change a life today.

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What type of information do we collect?
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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?
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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. 

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Why do we collect this information?
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We collect such Non-personal and Personal Information for the following purposes:

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  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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How do we store, use, share and disclose site visitors personal information?
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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with our visitors?
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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How to withdraw your consent​
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If you don’t want us to process your data anymore, please contact us at support@drucebox.co.uk.

Privacy policy updates

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Questions and enquiries about your contact information

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at support@drucebox.co.uk.

Wholesale Inquiries

For all wholesale enquiries, please send us an email and we'll get back to you. Please give us an indication of purchase volumes and purposes and we'll do our best to meet your needs. Thank you for showing interest in naturally better shaving!

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments available when attending events

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